What is inside the customer's area?
You will find Adobe Acrobat, Defenza, eChecker and PagePlus as well as additional software! You will also have access to the free technical support (toll-free phone or email).
Are there any per-download fees?
None, whatsoever. Once you become a customer there are no further fees for software or service. We present everything conveniently to you as every aspect of our service is aimed to help you obtain maximum enjoyment.
Is my registration secure and confidential?
Absolutely! Your personal information including your email is never shared with any other organization whatsoever - we take confidentiality very seriously. Our registration process and payment pages are 100% secure and are managed by some of the largest payment processors on the internet.
How long will it take to download software?
Download times vary depending on the speed of your Internet connection. We offer you the best technology available to ensure that even the slowest internet connection can download to it's maximum potential therefore often cutting your download times in half!
Does it matter that I connect to the internet through a proxy?
In most cases, no. However, we advise you to contact your network administrator to do the needful, if any change is the network settings is required.
How do I install your programs (what's a .ZIP file)?
Installation varies from program to program; most of the programs have their own installer (these files end in an .EXE), and you simply need to double click on the icon, and follow the directions. Now other files are in a compressed format called "PKZIP", which makes the download size smaller and speeds up how quickly you get it. In order to use a program that has been compressed like this, you need a utility that will expand it back up to its original size. There are many utilities like this, but the easiest is probably WinZip. It's a relatively small and very easy to use program, and you'll find it immensely useful the more time you spend downloading things off of the net, since a very large amount of the information is compressed using utilities similar to this. Once you have downloaded and installed it, click Open or Run this program from its current location.
Will I be re-billed for my membership every year/month?
Never. Your purchase will be a one-time fee valid for the length of your membership and you will never be re-billed without your prior written consent. At the end of your membership, you will simply receive a notice reminding you to renew at your convenience should you want to do so.
Do you offer a trial membership?
No. Due to local copyright restrictions on software and downloadable content, we are unable to offer a limited time "download period". Rest assured: we are 100% confident once, you try our "Ultimate" download service, you will never try another!
I changed computer, is my membership transferable/can I use it on multiple computers?
Absolutely! Thanks to our ultra high-speed website, all you have to do is login to your personalized members area from any computer and download all the software content you like! Its as simple as that!
My web browser asks me if I want to save or open the file. What should I do?
When downloading the software, your web browser may ask whether you want to save the file or open it from its current location. It is always recommended that you choose to save the file to a directory on your computer's hard drive. This way you can reinstall the software at a later date without having to download it again. After the download is complete, you can install the software by double-clicking on the file. I just downloaded and saved the file to my hard drive, but I forgot where it is.
How can I find it again?
This is a common problem and the solution is very easy. Normally your web browser defaults to the same directory for every download, until you change it. An easy way to find out the download directory is to simply start another download. When asked, choose to save the file to your hard drive and the "Save As" window will appear, revealing your download directory.
